The 10th-anniversary celebrations don’t stop there. We’ve put a special video together, and we want YOU to be a part of it! We’d love for you to submit your videos, clips, and pictures that capture your Fairphone experiences.
Can you believe it’s been a whole decade for Fairphone? It’s been an incredible journey of change, and we’re so grateful to have you on board for this exciting ride! But you know what? None of this would have been possible without our amazing community. Together, we’ll create the ultimate “A Decade of Change” video to mark our 10th anniversary.
So please, share your memories (pics, videos, music, whatever), or be the voice of change and record your version of our voice-over script or… get creative and submit anything else you want to say!
I think this photo doesn’t make sense for the 10th anniversary video, but it’s about my first “real life Fairphone story”.
I had preordered the FP1 during the initial crowdfunding and got my tracking code that my phone was on its way to me on Jan 9th 2014. Over the next few days I could see updates that the shipment got closer to me, although the route it took seemed somewhat odd to take from the Netherlands to Hamburg.
The day before the forecasted arrival it arrived in a logistics center in Hamburg… and then it didn’t move further. On Jan 14th I contacted GLS who said they’d most likely damaged or lost the package and couldn’t find it anymore. They adviced me to contact Fairphone to send a replacement. So I mailed Fairphone support on Jan 15th about the matter. It took some more emails and phone calls to Fairphone and GLS until they could settle things and my replacement was sent on Jan 31st.
The (second) FP1 finally arrived on Feb 5th. (remember, the first one was in Hamburg already Jan 13th) and this could have been the end of the story
But on Feb 10th I got another package, the one seen in the photo below. My damaged package had been found and delivered by GLS after almost one month. But this still isn’t the end of the story. I contacted Fairphone support again as it felt wrong to keep two devices for the price of one. It took support 2 weeks to send me a return label via email. So I sent it back.
End of story? Surely not
On March 18th support contacted me that my returned package didn’t contain a signed repair form. They obviously weren’t prepared for a situation like this. I did post some signed form via snail mail on April 1st but also sent an email explaining that I could’t fill out the return address for example as I didn’t want the phone to be returned to me. The final email from support who by now understood that I was just sending back a “superfluous phone” dates from April 2nd and that now is finally the end of the story how I got my FP1.
And I made the picture with my FP3 (with better camera).
Now I’ve shown two of the big problems in Fairphones history.
1.) The easily broken transparent backcover.
2.) The not-so-great camera of the FP3+ (or the camera question altogether).
Any of you who recognize themselves in it feel free to say so here!
(So far I only noticed a photo credit to @Antoine and voice credit to @Mixigodo in it – near the end of the clip)
P.S.: Also note there’s one special device mentioned near the end of the “end credits”.
But you know what? None of this would have been possible without our amazing community. Together, we’ll create the ultimate “A Decade of Change” video to mark our 10th anniversary.
