Franz’s original question was:
" Dear Fairphone Team: If you are working on an FP3 tell us when it will come."
I think this is just a fair question, and the Fairphone management is violating the most important requirement of all the quality management system standards: “Top management shall ensure that customer requirements and applicable regulatory requirements are
determined and met.”
You may also call it “the voice of the customer”.
Many managers/MBAs nowadays think, the economy is just about making money, that is, that everything is about return on investment.
It is NOT!
Fairphone is not Apple or Samsung or any other global player who is just not interested in what the customers want. They only care about how to increase the number of units they sell - that means, the shorter a device is usable, the better for them.
Therefore, I don’t like that Fairphone is treating us the way they are treating us… Customer satisfaction analysis…
@ Franz: I bought a “new” phone: a used Motorola Moto G4 Plus, for 30 Euros on Ebay. It recently got an update for Android 8. Hopefully, it will last until FP3 is available. And hopefully, the price of FP3 will not compete with Apple X or else…