Not sure why you linked to the post above given your criticism.
As to downplaying the issues, there is a dedicated topic on the brightness issue and I have that.
The caller ID I don’t have but I can understand how upset those that do have it could be.
It just seems all the ranting and raving about Fairphone in the base topic only go to help disgruntled users vent to each other. Howvere as this is a public forum it makes sense that such clearly off topic venting could be a separate topic.
The idea of a separate topic is not to play down any issues that uses have with Fairphone but to focus them and separate them from topics that provide workarounds.