Has anyone had any experience with Fairphone shipping spare parts to the UK via UPS recently. I need a new display and ordered directly from Fairphone, who shipped using UPS. The item is being held at a UPS Access Point but neither UPS nor Fairphone have issued me with a collection code that I need in order to collect it. Fairphone are apparently ‘investigating’. When push comes to shove on repairs, Fairphone, sadly, can’t deliver. Literally.
Perhaps you can try the chat from support. Just say you don’t have a ticketnumber.
Hello
I ran through my UPS emails from Fairphone and perhaps some other sellers.
I was not able to find any email which had provided me with a collection code.
Note: An officially recognized form of ID will be required when retrieving your package. If you are picking up the package and are not the addressee, you will also be required to provide the tracking number.
Sometimes they mentioned the signature, quite often the ID. When ordering to the UK, I usually chose small convenience stores to pickup my parcel - rarely they wanted my ID.
I only vaguely recall some users reporting not receiving the confirmation emails on the item awating the pickup, to be honest, once I have the tracking number (it usually shows on the seller’s website at my account) I track it on my own on the UPS website.
so just to clarify, have you been refused the package because you are missing some credentials?
No. I have ID. It is the convenience store’s computer equipment requiring a different format of tracking number than UPS use. Or the convenience store have stolen the package? Or are just too lazy to bother looking for a parcel. It will be harder for them now as another day of parcels will have arrived. I won’t dox them just yet. I am going to go back and try again when someone different is working there. UPS said it is Fairphone’s fault, Fairphone are ‘investigating’… No point making something reparable if you can’t get spare parts to users. This doesn’t feel like a £7.50 delivery service, however.
Sorry you’re having issues. I ordered a replacement screen in September and had no issues.