Back in July 2023, we announced that, following the update to Android 13, the fingerprint sensor of the Fairphone 3/3+ can no longer be used to log in to certain apps with higher security requirements, such as some banking and government apps. In most affected apps, it is possible to circumvent the biometric authentication and login using a password or pin code instead. However, we are aware that there are some apps where this is not possible.
As a workaround, we therefore decided to keep supporting Android 11 for Fairphone 3 until the end of life of Android 11, allowing users to voluntarily postpone the update to Android 13, and therefore the moment when the fingerprint sensor will stop working in affected apps.
Unfortunately, after next week (February 29, 2024), we will no longer be able to support Fairphone 3(+) devices on Android 11 with new security updates. That means that, if you continue to use Android 11, we can no longer guarantee that your phone’s software will be secure. We therefore highly recommend updating your device to Android 13 by choosing the “System Update” option from your settings menu. Please note that the lack of future updates will also affect any alternative operating systems you might be using on your device.
As explained previously, it is not possible for us to fix the original fingerprint issue. We recognize that this is a big inconvenience to many of you, but hope that you will nevertheless be able to keep using your Fairphone (on Android 13) for as long as possible.