Clearly you would like to continue the discussion about how to respond to the emotional side of users disappointments, and I acknowledge there may be times you may feel it a drain on your resources to respond?
Each of us has limitations on how deeply we engage with each other and that doesn’t mean there is going to be a suitable resolution, just an acknowledgement of concerns expressed.
As you pointed out should you wish to discuss such further you can open a new topic, but that doesn’t address the concerns of others in this or other topics.
By the way I have started a topic on how the perception of fairness applies to the users of the Fairphone and you are welcome/invited to discuss the general philosophy on responding to users distress at not getting what they expect.