hello. i have a fp1u with a bloated battery, and so i've been trying to enter a support ticket using the support form on this website as instructed in the faq. however, i suspect that it's not actually getting through. when i hit submit it just looks like the page reloads, with no feedback of any kind, and i've gotten no response in over a week now.
if anyone from support reads this, could you either confirm that you've received my ticket, or provide an email address that i can reach you through?