Unable to reset phone


I’m experiencing difficulties trying to make a factory reset of my FP1. When I press the ‘reset’ button in the ‘back-up and restore’ app, nothing happens. I’ve tried several times after restarting the phone and so on, with the same result. Does anyone know how to solve this? My phone has been acting up for some time and lately texts don’t show and the clock goes seemingly at random, among other things, which is why I want to try the reset.
Any thoughts are appreciated :smile:


Check here how to do a hard reset, but first read this about backups. You shouldn’t use the standard backup & restore app at all.