Unable to register for extended warranty

Hi. I recently purchased a Fairphone 5 with /e/OS from the Murena website and have been struggling to register for the extended warranty on the Fairphone website. I can get as far as the page for entering details about the purchase(at Warranty Login Page | Fairphone), but submitting the page just takes me back to the device selector page instead of continuing the registration process.

I have tried with my adblock disabled and with three different browsers (Firefox and Brave on a laptop, and the default Chrome-derived browser on the phone).

How can I register for the extended warranty?

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I am wondering if you purchased the handset on the Murena website if there’s a way to register your warranty through the Murena website !
I’m guessing that’s all ! Good luck in trying to resolve the issue

I just checked and Murena website in fact redirects to the FP warranty site. So that should not be the reason

I remember the process was said to be more stable via a laptop/pc, but have no further idea how to help @punkpen

Thank you for your comments. I suspect it is a bug in the registration process that some clever person operating the Fairphone website will have to fix.

I’d recommend to contactsupport to make sure FP is aware of your problem (and may eventually fix the website for cases like yours).

Thanks for pointing it out; I’ve been having the exact same problem for almost two weeks now as well. No replies from support either. Any updates on this?

I am experiencing the same issue
Just received a new Fairphone 5 and get error message when trying to register the extended warranty.
Something went wrong, please try again later.
Try again?
I have tried, several times, over the last 5 days.
Submitted a email request via the online form, which typically limits reasons to submit a support request to nothing relevant.

I had the same problem in february. I sent a message to support, I got some automatic response that they will respond when they can as they’re busy with many customers at the moment. I guess we need to give them the time they need to get to it.

I am sorry, but I don’t think this is working out. The website is not working to register for warranty - sure, it takes the time that it needs to take to fix it, but in the meantime I would expect them to register our devices manually. You’ve had this problem since February, this post was started on the 4th of March, I sent my first email to them about it on the 8th of March - and only got a reply to it yesterday after two follow ups, then waiting on their live chat option and asking for an answer.

They said they would get back to me from the relevant department - which they did yesterday as well, saying that the problem was fixed. I tried it again today, and I still got the same problem. Went through the live chat today as well, someone appeared and closed the chat again after inactivity for 3 mins, and then no one appeared after that for around 1,5h during their opening hours.

I would expect Fairphone to just register our devices manually while they are trying to solve the issue on their website.

I haven’t received the email from Fairphone stating thar registering for extended warranty now should work, but your comment promted me to try it again, and I registered two products successfully. Wish you better luck next time.

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Great, thanks for the heads up, now mine decided to work as well.

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Same problem here. I will try again before long.