Unable to register for extended warranty

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Hi. I recently purchased a Fairphone 5 with /e/OS from the Murena website and have been struggling to register for the extended warranty on the Fairphone website. I can get as far as the page for entering details about the purchase(at Warranty Login Page | Fairphone), but submitting the page just takes me back to the device selector page instead of continuing the registration process.

I have tried with my adblock disabled and with three different browsers (Firefox and Brave on a laptop, and the default Chrome-derived browser on the phone).

How can I register for the extended warranty?

1 Like
2

I am wondering if you purchased the handset on the Murena website if there’s a way to register your warranty through the Murena website !
I’m guessing that’s all ! Good luck in trying to resolve the issue

3

I just checked and Murena website in fact redirects to the FP warranty site. So that should not be the reason

I remember the process was said to be more stable via a laptop/pc, but have no further idea how to help @punkpen

4

Thank you for your comments. I suspect it is a bug in the registration process that some clever person operating the Fairphone website will have to fix.

5

I’d recommend to contactsupport to make sure FP is aware of your problem (and may eventually fix the website for cases like yours).

6

Thanks for pointing it out; I’ve been having the exact same problem for almost two weeks now as well. No replies from support either. Any updates on this?

7

I am experiencing the same issue
Just received a new Fairphone 5 and get error message when trying to register the extended warranty.
Something went wrong, please try again later.
Try again?
I have tried, several times, over the last 5 days.
Submitted a email request via the online form, which typically limits reasons to submit a support request to nothing relevant.

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I had the same problem in february. I sent a message to support, I got some automatic response that they will respond when they can as they’re busy with many customers at the moment. I guess we need to give them the time they need to get to it.