I had a problem with my internal storage (it no more free space) and then it was impossible for me to start my Fairphone - it always hangs up at the splash screen.
So, Joe answered me that there would come an update to fix the bug this week. Unfortunately, I’m not sure how to install it - because I can’t start my Fairphone and hence the Fairphone Updater, too.
So there are several options.
Do a factory reset in the recovery mode. I’d like to keep my personal data (photos, …) because I didn’t do a backup (I’m so stupid). Are they lost then, too?
Update the phone. I explained why I don’t know how to do this above.
Get my data from my phone and then reset it. Unfortunately, I can’t use adb because USB Debugging isn’t enabled. And as far as I know ADB sideload isn’t capable of transferring files from the phone to the computer.
this is an option you may probably know…?
So, did anyone of you have a similar problem and resolved it someway or knows more about Android or the recovery options than me? I appreciate any solutions and suggestions.
This sounds like a more technical issue that you should write Fairphone Support directly about at www.fairphone.com/support.
(Sorry that you have to re-write this from the old to the new forum; and now write again to Support! I didn’t understand your question fully the first time.)
Mmh, I already wrote a support request. I thought that a solution might be also interesting for other users. Is there a chance to get an answer to the request until friday?
@Chris_R: Thank you for your suggestion! I already tried that and it didn’t help, unfortunately. I suspect the main cause in overfilling the “internal storage” partition.
I can’t reach the ‘hard reset’ screen either and don’t even reach the splash screen, just the blue lights up when i try to start the phone.
I already contacted support last week, but am still awaiting a reply.