Unable to get the Bootloader unlock code

Hi there,

I am planning to move to /e OS. For that I tried to unlock the Bootloader through the official website.
Unfortunately, every time I try to generate the code, I get the error “An error occurred. Please try again later.” I’ve tried the following to no avail:

  • Double and Triple checking the IMEI and serial number
  • Using different browsers on different devices
  • Restarting the phone
  • Trying different internet connections (WWAN, WLAN and even Wired through an adapter)
  • Resetting the whole phone
  • Installing all OS-updates

Is there anything I’m doing wrong or do you have any possible fixes/alternative methods I could try?

Thanks in advance,

It’s not you, it’s the website :roll_eyes:
I can’t generate a code either at the moment and I have successfully generated several codes in the past month with the same browser / OS.

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Thanks for the info, it seems, it has been fixed now.


Unfortunately, the URL doesn’t work for me :frowning:
Get a 502 error.

If so, has the URL for FP4 changed?

Hi and welcome, seems its again not working, just try again later or tomorrow


I currently even get a 502 error for https://www.fairphone.com/

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Back up and operational again it seems :slightly_smiling_face:

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Hi there :smile:
Trying to get an unlock code for my brand new FP4, but the service seems to be unresponsive/down again.
I get “An error occurred. Please try again later.” on the website, and the browser console shows status code 503, plus a CORS error

Access to XMLHttpRequest at 'https://factory.fairphone.com/api/unlock-codes/XXX/YYY' from origin 'https://www.fairphone.com' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource.

Can anybody confirm?

Yeah, it’s not you, seems down again.

Welcome to the community btw :wave:

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Hi, I also had this issue today and wanted to share my solution:
There seems to be an (offline) re-implementation to get the unlock code which worked for me: GitHub - rugk/fp3-unlock: FP3 'verify code' generator

Welcome to the community :wave:

Sadly that tool won’t work for the Fairphone 4 (I’ve tried), the FP4 has to be unlocked with a code from the official generator and the phone has to be online when the code is used.
Fairphone added a server-side component at some point, which makes offline unlocks impossible.

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