Unable to complete support form

Discuss The Industry
1

Is it just me, or does Fairphone’s support site conveniently break every time you try to return your phone? I literally can’t get through the process.

For instance :
From the Android apps, the screen become disable, it is not possible to scroll

From the website using firefox , I get a JavaScript error “call to a member fonction load() on null”

screen2

Two Fairphones this year (the 6 and the 6+), two defective devices with poor support. Sadly, I’m done with the brand.

2

Hello
I have just submitted a ticket last week so there is no universally recognised issue.

I am not able to dicepher from your screenshot, is it the stage just after logging in?

Users reported though issues with antivirus software wrongly interpreting FP repair portal. I did report that to AVG as a mistake but not sure if that worked.

3

This is the final step , After completed the diagnostic tool