Hi community! Beginning with today afternoon (approx. 6h ago) I am unable to review the content of my support-ticket (handling about the microSD issues) I’ve created a few days ago. In my opinion my question has not been answered and hence I am wondering if the ticket has been closed without letti…

This can really only be answerd by Fairphone Support directly, just remind that this is a user forum only.

[image] pencil2 The Forum Guide to... Fairphone Support Guides This guide is a wiki , you are free to edit/update it using the pencil2 icon in the bottom right corner of this post. sunny First things first: here is the fastest and best way to contact support: Send a req…

[image] yvmuell: this is a user forum only. That’s right. Maybe someone can share his experiences because this was my first fairphone support-request.

I just tried to retrieve my recent Support ticket from last month and I have no problem to view it. https://support.fairphone.com/hc/requests/123456 (with your ticket number to be found in the automatic email reply from Support) or https://support.fairphone.com/hc/en-us/requests for the overview …

Thanks, everything seems to be as defined in “script”: I’ve received a ticket number I have received an initial feedback There’s just the case that I can’t anymore access the conversation. Maybe I have to wait some time hence it is a very difficult case. Thanks for the hyperlink to the guide

Unable to access support ticket anymore

Help

yvmuell August 11, 2021, 5:16am 3