UK Phone Co-op: issue with mobile internet

In case it’s helpful for anyone, I’ve just spoken with the Phone Co-op, after having some trouble getting online with mobile data. I could access the internet fine when connected to wifi, but on mobile data nothing would load, and I’d see a small cross next to the signal bars at the top of the screen. I did some basic troubleshooting (checking the card wasn’t dirty/dusty, resetting my APN settings, switching flight mode on/off, restarting my phone) but without any luck.

Apparently there was an issue at the Phone Co-op yesterday (Weds 15th) afternoon which was the cause. Their customer support team were super helpful and it only took a minute for them to update my record and fix it. If you’ve had trouble accessing the internet on mobile data since yesterday, it’s worth giving them a ring on 500.

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Thanks, Jayelbe. That’s helpful. I’ve had no mobile network for a couple of weeks! I’ll ring them and see if they can help.
Jude

PS
The number 500 doesn’t work!
Jude