Two week old fairphone 4 e/os crashed down and don't restart

[Indirah]

Yesterday evening my fp crashed. It keeps trying to restart.
I tried safe mode but it doesn’t help. I also took several times the battery out.
ANybody some idea what I could do or try

[Volker]

If you have a backup of your data you may try a dic:factorydatareset

[Indirah]

Thank you, Volker.
It is a dead link but before I look further, is it different than trying by safe mode? I don’t have the possibility there to make a data reset.
I don’t really mind to have a back up, in two weeks I had no time to gather a lot of information.

[Volker]

@Indirah

It is a dead link

Why do you think it’s a dead link?
At least for me it leads to

which contains the topic about factory resets.

@Indirah

is it different than trying by safe mode

Yes, completely different. A factory reset deletes all your apps and data. Safe mode does just not start installed apps. But if there’s a problem in system data, then safe mode may still not start.

[Indirah]

Oh thank you! Problems also with my computer for the moment. I try again.
i wonder how I can make a data reset without going trhough safe mode.
But I’ll check and hope

[Indirah]

I remember, I don’t know what to do as it tells me there are no more factory data reset topics. It is not a dead link but not offering a solution I can find easily.
I searched somewhere else for data reset but I need to use a cable and my computer won’t recognise my FP4 so had to let go the data reset option

[Volker]

You don’t need a PC/cable.

Following the link, ignore what’s written below and click on the topic above:

And to make it easier for you here is the link to the topic:

Hard Reset / Factory Data Reset

Hard Reset / Factory Data Reset What is this? This kind of reset erases all data from you phone and sets it back to factory settings (the way it came when you bought it). This can sometimes be necessary if your phone is soft dic:bricked or otherwise majorly screwed up. How do I do this? Before you do this you should definitely create a thorough dic:backup if possible. If you can still boot your phone you can perform a reset in Settings → System → Reset Options. If not, you’ll have to go thr…

To sum it up:
press vol-up while starting your phone (and keep it pressed until you reach the recovery system) and select “factory reset” in the recovery menu.

[Indirah]

Thanks a lot you gave me the sum up but vol-up is not making any change in the booting. I waited one minute… I’m afraid I’ll have to send it back thanks so much for your help

[Volker]

@Indirah

Thanks a lot you gave me the sum up but vol-up is not making any change in the booting.

Ok, no problem, so try to press vol-down while booting (or you may even press power and vol-down at the same time to turn the phone on and enter “fastboot” mode, it should only take about 3-4 seconds). From the fastboot mode menu you can also change to recovery mode and do the factory reset there.