Yesterday the touchscreen of my Fairphone 2 suddenly stopped working. It is not that the screen froze, because I can still use the volume button and see on the screen what is changing. If I press the the switch off button, I see the message to switch off your phone, but cannot press it. I therefore restarted the phone by taking out and putting it back in the battery. When I do this or when I press the off button for 15 seconds (to reboot is) I can use the phone as long as the screen does not go into sleep mode. As soon as this happens, I can press the off button to see the start screen, but the screen does not register any touches anymore. Once I restart it again, I can use it again (if I am fast enough before it turns into sleep modus, which happens if I am not paying close attention) until the screen go black… I took the screen off and I’ve put it on again, but this didn’t work. Afterwards, I did a complete reboot (back to the factory settings), but this did not work either.
Nothing peculiar happened to the phone, the problem just seem to appear from nowhere…
Did someone experience the same thing and now how to solve this issue?
Thanks for the fast answer!
The build number is :FP2-gms-18.03.1 release keys (I have it about 1,5 years I guess).
I checked the WIFI. It was already set to stay active in sleep mode. I changed it so that it is not active in sleep mode, but this didn’t solve the issue.
Thank you. I restarted my phone in safe mode. This didn’t help (while it deactivates the apps I think?). I did a complete reboot to the factory setting, but it also didn’t work… I discovered btw that it is really the black screen that does the trick. For example, if I am calling and do not hold the phone next to my ear, everything keeps working fine. But as soon as I hold the phone next to my ear (and the screen consequently turns black), it does not react to touch anymore…
Hmmm … could this be hardware afterall? Can you disassemble and reassemble the screen (here’s a nice video)?
Else there’s still the OS … the so-called “factory reset” is no real factory reset, as it only removes all user stuff and Apps and leaves the OS as is. If there’s something wrong with the OS, there’s still the option to completely wipe the phone and install the OS from scratch.
But first try disassembling the display, it’s much easier and faster .
Since you did the so-called factory reset already, I assume you are prepared to lose all data on the phone. With this try, the OS will be deleted, too …
Boot the alternative TWRP recovery without installing it on the phone, here’s how … (and this is no obscure or suspicious software, e.g. Fairphone Open OS uses TWRP as its recovery, too … I’ll use TWRP here because I never used Fairphone OS and its stock recovery, so I don’t know how to really wipe the phone with the stock recovery) …
Perform the complete wipe …
In TWRP do Wipe - Advanced Wipe - check “Dalvik / ART Cache”, “System”, “Cache”, “Data” and “Internal Storage”, do not check “Micro SDCard” (if available) - Swipe to Wipe
When the wipe is done, turn off the phone.
Manually install Fairphone OS again, here’s how …
If that doesn’t solve the problem, it should be a hardware problem afterall, and you would be left with #contactsupport .
Thank you! I just reinstalled the OS, but this didn’t solve my problem either. The phone is also getting quite warm when I am using it, could this point to a hardware problem? I contacted the support team, but I am waiting for their answer.
The telephone getting hot (above the battery compartment) is a common issue, that regularly points to an app “running wild”. Usually this is solved (at least it was for me), by rebooting the phone (up to three times).
Support can take a while if you rely on e-mail contact.
Take a look at the thread #contactsupport linked by @AnotherElk. Calling them, having the relevant numbers (IMEI, order no., ticket no.) at hand, usually speeds things up.
Keeping my fingers crossed for you!
I had exactly the same problems.
I also disassembled the screen, but cleaned all contacts. A hint was, that I had phantom inputs that disappeared when twisting the phone. This led me to dust off the contacts.
Then I also had the screen with no inputs and could not switch off the phone.
So I took off the battery and waited for while.
Now it works . Thanks God.
Thanks for the advice! Sorry for the late reply. I was on a holiday in Asia. My phone was still broken, at a certain moment it even became worse: The screen was full of static white noise. Then it turned back to it’s previous state again (for two weeks) and then suddenly it was fixed!! However, after half a day, it returned back to its previous state (so no inputs after a black screen). I tried cleaning the contacts. However, I was not sure which contacts and how I should clean them. I cleaned the contacts between the screen en the back of the screen with toothpaste. However, this was probably not the best idea as the problem is again worse (sometimes the screen suddenly freezes, even without a black screen and I have the impression that the sound also became worse)…
As you can read, I am still quite desperate at this moment ;-).
So thanks for all suggestions!
In this thread there are no causes discussed, only different attempts are described which did not work. Since my problem is exactly the same - touchscreen is not working after “black screen” - I was hoping for an update how to solve this issue. I already contacted the support but did not get an answer.