Hi Sarah
- First Support suggested that I went back to the previous OS. They wrote:
“Currently you are most likely running Cherry 1.6, but with a downgrade to 1.5 this problem should be gone. You can perform this downgrade from the Fairphone Updater app. Here you see which version you have installed. Below this you can see the OS Library. If you click on Fairphone OS you get the option to install version 1.5.”
At first I coulden’t go to the menu (becouse of the problem with the screen). I then I was lucky to downgrade. But I diden’t work.
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Then I found this post: Buttons pressed randomly - The user “humorkritik” wrote how to test the screen. And I did. In test mode it still activated the red dots by it self (see the post by humorkritik). From the test mode you can also reset the phone without the screen, as it navigates by volume up/down.
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When I reset the phone and downgraded to 1.5 and still had the problem in test mode, Support suggested that it was a hardware problem and told me to send the phone to repair.
I hope some of this will help you, but otherwise it is most likely a hardware problem in your phone as well.