Maybe it’s not a battery problem. Did you already clean your USB socket and try another cable/charger?
And since the support team is overloaded with work, I would suggest you call them:
Mon & Tues 10:30 - 18:30 and Wed-Fri 9:30 - 17:30 at +31 (0)20-788 4400.
I tried to charge the phone with very different chargers and cables and I have the same problem with my brothers battery, that’s what seems to be strange. So perhaps it doesn’t have to do directly with the battery but with the phone itself… perhaps anyone here had similar problems. I’ll try to call the support even though it seems too tricky to describe the problem on phone.
That’s the battery behaviour today. It was impossible to disconnect the phone from the charger because it’s empty within seconds. But even though it doesn’t really charge, at the moment it doesn’t go further than 10% …
Is it possible that there are problems with the charging plug? I noticed that the light right at the top side of the phone doesn’t shine all the time even though it should while charging…
Yeah, this would indicate a problem with the USB connector (I recommend this topic for pictures). In this case you have two options:
Buy a new motherboard (over 100€; creates a lot of waste, if only the USB connector is broken).
Go to a mobile phone store and ask, if they can help you. It is reported (at least with an independent store in Vienna) that they can fix such issues within the hour, at a far less expensive price.
I did the Spin test because I already had a bloated battery about one and a half year ago. This one isn’t. Do you know where there is the independent store in Vienna cause I’ll be there just this week and should take the phone to the doctor (still didn’t get ANY answer from fairphone support itself…)
I’m not sure if it’s a battery problem, that’s why I won’t buy a new one now. I’ve the same problem with the battery of my brothers fairphone but he doesn’t have those problems. I think it’s the usb connection and I’ll let this check today.
Just two days ago I got back my fairphone from the repairing and -what a shock!- it was worse after then before! Now the charging plug is moving around and no chance to charge anymore. I paid 39€ for this! Luckily they check my phone again, I hope they repair it now.
And I ordered a new battery too because it seems that it started to bloat. That’s annoying because I got a new one just one and a half years ago after having had my first battery bloated. So it’s my third fairphone battery within only 2 years!! The man in the cellphone-shop said, that’s possible that the fairphone works also with Samsung batteries. I’ve to check the forum for this.
I’ll let you know about the second repair of my phone, I hope it was only a little misunderstanding in the shop and they usually work good.
I have exactly the same problems. Sometimes the phone is charged and in the middle of the first thing I do with it, it goes off. I have to charge it again… I’m gonna write fairphone support too…
Anne
Check if your battery is bloating. (check the #batteryguide )
Using a bloated battery can be dangerous, so it may be better to use a different phone in the meanwhile in that case.
@Stefan Where have you got the info from that bloated batteries are replaced for free ? The related support article suggests otherwise unfortunately.
I got an ticket open with support for a bloated battery (FP1) for 10 days now with no response
so I bought a new one via the shop (only place which seems to sell them) including the infuriatingly expensive shipping (I have no idea why fairphone doesn’t partner up with other distributors who could ship at a much improved price point).