Fairness is an important issue for me. Fairphone gave me the opportunity to put my money where my mouth is, and believe me, I have.
I owned an FP1, and convinced my father to buy one too. When I was given an iphone at work, I politely gave it back and kept using my FP1 instead. Then, support for the OS dwindled and slowly died. I thought, ok, let’s be understanding here and support the mission, after all they’re up against some really huge competition, and I bought an FP2. A friend of mine who trusts me bought one as well, because they trust my opinion. I had repeated issues with the hardware (my Support log is a fun read, although credit where it’s due - almost all repairs were done for free as they were within 2 years of purchase, but they were many), and software (lost my data in the Great Open Source OS Official Update Debacle of 2017 after I was forced to wipe it in order to make it usable again). When FP did a round of public fundraising this year, I gave some money. I am not a rich man. But I believe in fairness, and put a lot of € towards FP.
In December of 2015 I pre-ordered a FP2. It arrived in May/June 2016. In August 2018 (and therefore just after the warranty expired), I started having a hardware issue which has gradually rendered the phone unusable. In a last ditch attempt, I connected the phone to my computer and ran an update through command line, as suggested by customer support (my support logs are there for FP to go and read). Now the OS is fried as well, and I have lost all the data that I hadn’t backed up in the last few months.
I want to replace this with another FP2. I really do. But this feels… stupid. Fairness does not mean buying a new phone every 2 years. It doesn’t mean dreading the moment the warranty runs out because the next time something happens, I’m facing a €300+ repair bill if I want to avoid buying an entirely new phone.
I’m looking for reasons to not just give up and just buy a second-hand, non-fair smartphone, and install LineageOS on it this time around.