I have a very strange problem and I am also not sure if it comes from my fairphone or my provider. First about the provider. It is premiumsim from germany and belongs to Drillisch which belongs to 1&1 which rents into the mobile network of O2/Telefonica. Before my FP3+ I had a FP2. There I didn’t h…

After all the months and some calls but it weren’t really much I believe I can say it is solved. Since then I also received some /e/ updates. I also turned on everything again. 4g call and wifi call. I think it is fixed now :slight_smile:

[image] tuppabox: Or could it be that a deactivated google service/app causing this? It’s possible. Could you provide a list of the apps you disabled?

Did your wife disable Google apps/services on her Xiaomi, too? Which ones have you deactivated, and why? You might also want to check if your APN settings are correct. You can do so under Settings > Network and internet > Mobile network > Advanced > Access Point Names. The correct PremiumSIM settin…

Yes of course. Maybe also to mention I want to install /e/ but it is still not available for the plus. First I deactivated all google things and permissions on it. After i experienced this problem I resetted the google things, I could do that in the settings, but that didn’t help neither. So at the…

[image] tuppabox: When the connection lost I got this very weird Message, first in german and then in english: “Die von Ihnen gewählte Nummer ist nicht vergeben”, " there is no connection for the number you have dialed" This is most likely an issue with your operator. Did you contact them abo…

I had the problem a while ago using winsim (also Drillisch) as my provider. This was due to a disturbance in the o2 network. I think you can check whether there are any issues listed on the o2 homepage regarding your area as far as I remember.

I just tested it again with the phone from my wife and everything was fine… The phone of my wife is stock… she didn’t deactivated anything. Until now i didn’t contact the operator. I deactivated the google things because I am not such a fan to be spied on everytime…

I don’t think I can see that on the O2 Homepage, it is not something recently I have this problem since I use the phone I think. So at least for 2 weeks. And on the O2 page (there is everything fine in my area) are errors that should affect everyone then the phone of my wife should be affected too. …

[image] tuppabox: So any one else with maybe the same problem? [image] An update from our CEO: Reported software issues and our next steps Discuss Danke für die offenen Worte. Nur eine Anmerkung: ich glaube nicht, daß die Fehler nur eine kleine Minderheit der FP3-Nu…

Just a short update, I contacted my provider and they answered very fast :), they said that they updated something… Until today it didn’t occure again… so maybe it helped. But as it doesn’t occure every time I need some weeks so I can say to 100% percent that that helped.

I finally I got a answer from fairphone: Step 1: 3rd-party apps is not the case, skip Step 2: Safe mode Reboot your Fairphone 3/Fairphone 3+ in Safe mode Make a call to test if the same issue persists. Does the issue still occur? If no, follow the next steps: Make a Back up of your personal dat…

There is no connection for the number you have dialed

Help Fairphone 3

DeepSea October 25, 2020, 11:24am 9