The Fairness of the Fairphone

I think your basic intentions are quite clear: Consumers who have issues with their Fairphone(s) which are caused by Fairphone themselves shall be told that nothing was more important than a happy factory worker, no matter whether a consumer (who might have worked very hard to be able to buy a Fairphone) can afford to have a malfunctioning phone or not.

Please accept that a consumer has the right to receive and to operate a working device within its warranty period. We could leave this discussion behind if Fairphone had a better quality management. The way you are trying to convince people to buy and to stick to an itchy phone definitely is the wrong one, because it scares those who have had good intentions to get a Fairphone…