[TEST] Low volume & echo with hands free & WhatsApp

[amoun]

Have received a response from Fairphone on 4th April Ticket no 425463

[amoun]

From info in the following post it looks as though it is a resolvable software issue as an install of Lineage is free from this issue.

Software update: 3.A.0084.20210204

I bought a Fairphone 3+ less than two weeks ago. After setup I got this software-update and installed it. The same day I tried videocalling with Whatsapp/Signal and ran immediately into the issues mentioned: The caller couldn’t hear me. Audio-calling other than normal phone gave the same problems when I tried to use the speaker. I made a ticket but no answer yet. In the meantime I flashed LineageOS 17.1. It was pretty easy en it solved problems I had with the official ROM. Normal calling is …

[ontheair]

@amoun

Have received a response from Fairphone on 4th April

What was the content of the response?

[amoun]

Sorry, I could have been clearer and said I received an acknowledgment of my support request not a response to the actual issue: I’d only sent the query on 4th April.

[DiabolicGoblin]

I have exactly the same issue with my FP3+ which I ordered two weeks ago.

When I make video calls using WhatsApp/Threema/Telegram (tested all three of them) and the hands-free mode is supposed to be used, my audio appears to be super quiet to the other person (tested via WiFi and mobile data).
Threema gives the option to switch to the on-ear mode during video calls - then, the audio works fine (but the person I talk to can only see my ear which kind of kills the purpose of a video call…). So as @amoun already mentioned, I think somehow the Mic1 gets turned off in the hands-free mode which should not be the case.

Nevertheless, the hands-free mode works fine when I’m doing usual cellular phone calls (using the normal phone App and not via the Internet).

@amoun do you think I should also open an official support ticket, so we get more attention on this topic?

[amoun]

Maybe not should but why not ensure Fairphone get the message. Apparently this doesn’t happen with Lineag OS but I don’t want to have to change OS due to poor Fairphone management ~ I’d like to see Fairphone get more on the ball.

[Ange]

I have the same problem on my FP3 which has appeared in the last week or so. I have run the Service Tests and both mics are working fine. But if I video call (have tried WhatsApp, Messenger and Duo) then the other person can’t hear me. The regular phone audio is fine.

[amoun]

I’m interested in you that say it has happened in the last week or so, has the phone been update with any app or are you using it in a different location, rotation etc?

[Ange]

Yes - i just checked the WhatsApp and it last updated on 31 March. I contacted them and they suggested closing all other apps and switching off Wifi and running on 4G and this did seem to work somewhat.

[amoun]

I have received a reply from Fairphone to say this is now a recognised issue that they are working on.

[mpiffault]

The echo problem which was present for Signal and Hangouts too is resolved by the 3.A.0101 Fairphone OS update
Big thanks to the FP3 team !

[OneZ]

Greetings,

When I’m having a video call on WhatsApp or Messenger, or a voice call but on loudspeaker, the other party doesn’t hear me well (my voice is low and far). It doesn’t matter how close my mouth is to the phone.
There is no issue when having a voice call (no loudspeaker) on either of these apps.
There is also no issue when having a normal phone call even if it is on loudspeaker.

I’ve done the mic tests on the service menu and I could hear myself pretty well.

So in summary:

• Other party doesn’t hear me well when I switch to loudspeaker on WhatsApp or Messenger
• Issue is not present when doing a normal phone call even if I switch to Loudspeaker

What could be the issue?

Best.

[amoun]

Have asked that your post be moved to

TEST of Low volume & echo with hands free & WhatsApp

Using WhatsApp on two x FP3+ ~ Bought Oct & Dec 2020 with 0084 updates. There are a umber of posts around the two issues (volume, echo) and if a user has different experience that the one described below please see the other topics My daughter and I experimented yesterday and have the following repeated results. It appears that only the top microphone (mic2 in the Service test) is being used The first issue, volume, is to do with the handling. My daughter often uses hands free when walking …

There are others on the subject

Software update: 3.A.0101.20210420

If you are referring to the low volume via the top mic(2) then the mic is still quiet. It’s a bit odd ~ the bottom mic , near the mouth when calling is very loud whereas the top mic which is nowhere near the mouth doing handsfree/video is very weak. I’m thinking of asking Fairphone support what is going on.

[Antoine]

Maybe @OneZ could try the test you mention in your link @amoun before moving it in the same topic, to be sure it’s about the same issue?

[amoun]

Further to my post and @Antoine 's comment the issue is whether it works if you prop the phone up vertically and talk above / across the top mic. The top mic is the only one used in hands free and WhatsApp etc. No official explanation of why.

[OneZ]

Thanks guys.

I tested.
The sounds is lowest when phone is pointing away from body.
Gets a bit better when vertical.
Gets way better when pointing toward the body. But it is still not loud enough.

[OneZ]

Hello @amoun

Is there an update from Fairphone about this issue?

[amoun]

Not that I’m aware of as there are very few complaints of this. Though as you emphasise this is a problem related to video calls which obviously use hands free.

But maybe I will email Fairphone to ensure they are aware of this limitation and query if it is intended…

However I don’t find it a problem as such, so ideally you could find another Faiphone 3 user and compare, maybe your phone needs tweaking or repaired

[OneZ]

Alright. Thank you! Appreciated.