Support request not answered yet

Sophie87 · July 21, 2016, 11:50am

physio · July 21, 2016, 4:33pm

Hi Johannes,

Thank you very much for answering! I got “Please insert number” when I
tried to submit it. But I had inserted all the numbers - at least I
thought so (and it didnt say which number was missing, so I had no idea
what was wrong). Now I found out that I inserted the wrong number. It
has to be the Unique identifier (serial number / IMEI1) number, and I
thought that that was the product number was (which is on the order) for
example. 1FP21FPHN03-02A.

well…finally I found out and I have a ticket number now!

thanx, Iris

gerberli · July 22, 2016, 7:38am

Im now approximately waiting a month for a response from fairphone
My Request number is #112923 @anon48893843

JFM · July 22, 2016, 7:44am

My Ticketnumber: 114431, not waiting a month but to long for simply email-support @anon48893843.

ASende · July 22, 2016, 11:59am

Hi! I’m very sorry to see the long waiting list here. :(((
Waiting for weeks for a reply on how to return my phone that is not working, can not be without phone any longer!
Please answer mail now! #115663 @anon48893843

damienWAHL · July 22, 2016, 2:46pm

Waiting since June 3 for a reply, could ya @anon48893843 check Request #108420.

rggjan · July 22, 2016, 3:57pm

Hi Michael, I replied to the request but didn’t get an answer so far. Did
you see it?

Butch · July 22, 2016, 7:33pm

Hi FP team/@anon48893843 , what about my ticket #112600? I want to return my FP2 to get it repaired or replaced, please advise how to proceed. Thanks

Jonty · July 23, 2016, 8:29am

Hi Michael, I have responded to your response. Could you now respond to my response now please, as I have been waiting three days again. Thanks Jonty
PS Are you feeling overworked?

mowgli · July 23, 2016, 12:40pm

I’m REALLY starting to lose my patience. I’ve had an unusable fairphone since day 1. I finally got a reply after 2 months instructing me to return it but the website form doesn’t let me select my product (fairphone 2 transparent) I’ve sent further messages detailing this but I get no reply. I’m not prepared to wait another 2 months. Can I have a resolution to this IMMEDIATELY!!!

My next step if I don’t get this resolved NOW is to round up everyone here with the same issues and commence legal action as it seems to be the only solution.

Lidwien · July 23, 2016, 12:54pm

Could you place your ticketnumber here.

lukas36 · July 23, 2016, 12:57pm

hey leute , da mich der support auf das forum hier her geleitet hat , nach dem ich dem support zweimal geschrieben habe das ich das handy zurücksenden will.
ich habe so wie viele andere hier probleme mit dem fairphone2, da sich das telefon selbst neustartet bzw auch gar nicht mehr angeht.Da muss ich erst den akku entfernen und wieder einsetzten das ich es wieder nutzen kann. Auch mit meiner sim karte kommt das FP2 nicht klar stürzt dauerhaft ab. viele apps funktionieren nicht bzw stürzt das handy auch wieder ab.
weiß einer wo ich das FP2 hinschicken muss ? (da mir der support anscheinend keine auskunft geben will wo ich es hinschicken )

Lidwien · July 23, 2016, 12:56pm

Please place your ticketnumber here.

mowgli · July 23, 2016, 12:58pm

How many times do I need to do that before something is actually resolved?? I’ve already done this. Here they go again! @anon48893843
so far:
#99099 - 14th April
#106921- 26th of May
#111345. 19th of June
#115381 - 10th of July

This is fun!

mowgli · July 23, 2016, 1:00pm

More fun! the result of clicking on your link:

mowgli · July 23, 2016, 1:01pm

And what kind of system is this anyway? Why do I need to post my ticket numbers in public forums?
Seriously what a mess!

Lidwien · July 23, 2016, 1:23pm

Sorry, I made a mistake. There is no need for a link, just post your ticketnumber here.

Sandra4 · July 23, 2016, 2:03pm

My FP2 got a broken Microphone and the (not sure what the English word is) the thing to put the Earphones in. So I can only make calls with a bluetooth Headset (I dont own one).
I am not even complaining about all the small Issues (the rebooting, the going off, the freezing, the non-automatical connection back to the network after long time in flight mode (and i travel every week)).
But not getting a reply to the ticket is really the worst. I have a more or less useless phone…

#113963 @anon48893843

loskronos · July 23, 2016, 2:38pm

I’m sorry to be having to add to this thread, but I don’t understand…
My request number is #110578, and I see in this thread personal messages by Michiel_S that numbers of e.g. 117591 have been taken care of, but mine still not… So things are only being dealt with after extra complaint here?
If so, please respond now, at least!!
chris

edit: PS: my (main) problem is a non-working main microphone (bottom module). also, i’m experiencing charging issues recently, phone not fully charging with my regular charger. am trying out other charger right now, seems better, but sometimes during charging the touchscreen won’t respond well and “random” crashes seem to increase…

fifithecat · July 25, 2016, 11:15am

@anon48893843 @Lidwien - PLeeeaasseeee ! ! any chance you can help me out here ? ? ? ? , i need a phone that can work pretty urgently, or indeed let me know how to send it back or comunicate with the CoOp to get a replacmnet . not having a phone in need for emergency proved itself pretty hazaradouz this weekend .