Hi, I’ve raised a support ticket 2 weeks ago and get now answer since then. How about the flu Backlog?

Ok, I’ve truly had ENOUGH. I bought my Fairphone in 2015 and to this date I’ve not had a usable phone. I got a replacement recently but oh, surprise! It’s faulty too. I submitted the return claim a few days ago and had no reply, confirmation email or anything else, so I logged in today to find th…

Pity that you’ve had such bad luck with your phone and then also with your return claim. Things like that shouldn’t happen, but inthe end, Murphy’s Law cannot be eliminated. To quote @freibadschwimmer from another thread: [image] FP2 - any hope for reliability in the near future or give up? You…

Yes, let’s blame Murphy’s law for bad after sales service, a bad product and a bad web system. While we’re at it we can also blame Murphy for a complaints system that makes you send an email and once you get no reply it makes you go to a public forum to list your claim number ?!?!?? Seriously?? what…

Firstly: Do you use any Ad- or Script-Blockers in your browser (NoScript, Ghostery, AdBlock …)? They could cause unexpected behaviour on some websites, for instance if necessary scripts cannot be loaded/executed or certain browser operations are blocked. I realized that one of these prevents me from…

my fp2 phone battery is bloating after 6 months. i have sent three emails to them, no reaction. they know it is dangerous, battery can explode. but who cares? what a pity that this great project is imploding now. but i will sue them, justice is also there for useres of sust.products!

To which address have you send your mail, on which dates? Did you submit a request at Support? If so, did you receive a ticketnumber?

i wrote on 6 sept and got nr https://fairphone.zendesk.com/hc/requests/127085 then no reaction and two other emails…

i have followed these discussions on the forum and no one seems to get answers or the new battery they are entitled to. really sorry bec i have been advertising fairphone widely… point is that i am not willing to buy another phone as backup just bec fp doesnt deliver service!

FP support is clearing a backlog of support tickets now: Current Support Status (Last update 10.01.18) I would suggest waiting some more days for a reply to your ticket, the average reply time is quoted as 12 days in that topic. Also, note that a backup battery is much cheaper than a backup phone, …

ok thx a lot, i will wait a bit longer!

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