Are there any Fairphone staff members on here? I’ve been waiting since the 7th of July for a reply to a support request. My screen’s not working (one side doesn’t respond) and now today the phone ran out of battery at some point in the morning and won’t charge. Really not happy about the level of se…

The support team has a huge backlog, thus people have long waiting times currently. Good news is, they hired new staff recently, so hopefully it will get better soon. Alternately you can also call them, that usually speeds up things.

[image] freibadschwimmer: Good news is, they hired new staff recently Could you please provide a link where you read that? Thanks in advance!

[image] Trust: Could you please provide a link where you read that? Thanks in advance! [image] Support request not answered yet The Industry Hey Stilo, I have just replied to your message. We are getting more people in at the moment, so the understaffed problem shou…

Maybe, in the time while waiting for a response from Fairphone, you can find some helpful answers or a solution here: [image] thomasswann: My screen’s not working (one side doesn’t respond) [image] Parts of the touchscreen don't work - See first post for troubleshooting Fair…