Are there any Fairphone staff members on here? I’ve been waiting since the 7th of July for a reply to a support request. My screen’s not working (one side doesn’t respond) and now today the phone ran out of battery at some point in the morning and won’t charge. Really not happy about the level of service from Fairphone and regretting I bothered with it to be honest.
The support team has a huge backlog, thus people have long waiting times currently.
Good news is, they hired new staff recently, so hopefully it will get better soon.
Alternately you can also call them, that usually speeds up things.
Could you please provide a link where you read that? Thanks in advance!
Maybe, in the time while waiting for a response from Fairphone, you can find some helpful answers or a solution here:
Hi, 1) maybe the screen display is not calibrated correctly. But when I want do scroll through a list of my emails or another list (e.g. entries in file explorer) this is not possible on the right side or only with strong pressure… It is very hard to use the keys (e.g. "p" , "l" and "back" which are on the far outer right side (e.g. back button on the displayed keyboard when editing text (SMS / E-mail) … I have to turn the mobile into landscape mode. I opened a ticket
@support. Has some…
A kick-start of the battery may help:
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Continuing the "A little Guide to..." series after the GPS Guide According to @ben 's Poll's result and the number of posts on the forum another thing a lot of Fairphone users struggle with is the battery. So again I'm gathering all the tips and solutions for battery related problems that can be found on the forum. If you need a new battery you'll get one for the FP2 in the shop, for the FP1…
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