I had a support request in a week ago & sent in all the requested photos the same day. Please can someone let me know what the expected response time is as I have had no response yet (other than the initial automated one) and my phone is still meant to be within warranty. Thanks.
FYI - I’d already gone through the checklist for seeing if I can get my fairphone 4 working (it isnt charging & I’ve already changed the battery & now the new one has run out of charge I cannot charge that one either, so no working phone).
Thanks for any help
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