Support : No reaction at all - normal?

[T4om]

Hi @Fritz,

Sorry to hear you experience problems with reaching Fairphone Seport,

First this is a users Form. post here are not read by Fairphone employees.

please be aware that the response time is more than 18 days.

You can check if you request is received by using your email on the seport page.

Normaal you will receive a automatic email as well ( check your spambox):

Thank you for contacting us!

We received your request and will get back to you as soon as possible. Your request number is “0000000”. You can find its description at the end of this message.

To add any further details or attachments relevant for this request, simply reply to this message or head over to https://support.fairphone.com/hc/requests/. To help you efficiently, we ask that you do not create multiple requests.

Our current reply time is about 16-18 working days. We thank you in advance for your patience!

Kind regards,

The Fairphone Team

For urgent questions you can try contact Fairphone using the live chat. please use your existing request nummer to prevent making multiple seport requests, creating multiple requests will only increase te reply time.

And check contactsupport wiki for information how to contact Fairphone support.

greetings

Tom