It is outrageous that Fairphone are devoting resources to new products like the camera upgrade module when it is clear that they cannot support existing customers who have problems within the warranty period.
I have initiated the purchase of at least six Fairphones over the years but now I am going to ask Ethical Consumer magazine to consider withdrawing its Best Buy award because of Fairphone’s unethical business practices towards its customers.
The problem with lack of support has been around since FP1. Excuses are simply unacceptable. Fairphone should put the resources towards offering the service they promised before selling any new products.