Hi everyone,
We really appreciate everyone informing us so quickly about this situation. We are aware that this issue may severely affect your use of the device. We want to let you know that we are addressing it with the highest priority.
Please rest assured that we are doing our best to have this resolved as soon as possible. We sincerely apologize for the inconvenience and thank you for your understanding. Our technicians are working on this, so there is no need to call us any longer about this issue. We’ll share an update here as soon as we have more information.