Spotify won't download songs

[thes]

Hi everyone,
I have just recently switched to a FP3, Android 10 and I’ve been having issues downloading songs in the Spotify app (I have a premium subscription). Instead of a green arrow indicating the succesful download, I can see a white exclamation mark. Neither playlists nor albums will download to my phone.
I’ve tried the following:

• Restarting phone
• Reinstalling the app (and deleting all data)
• Signing off and back on
• Checking the privileges of the app (access to everything)

Help would be greatly appreciated! Thanks!

[Ingo]

It sounds a bit like a problem you should contact Spotify about.
A quick search of their forum revealed this: https://community.spotify.com/t5/Android/White-exclamation-mark/td-p/4912362
Unfortunately it doesn’t seem to have a solution for everyone. Seems like the problem went away after a while for the original poster.

[thes]

Hi, thanks for your help. I will try reahing out to them, too.

[rain_purple]

It sounds like you have performed a clean reinstall. Dunno if this post here is able to help you out. https://community.spotify.com/t5/Spotify-Answers/How-can-I-perform-a-clean-reinstall-of-the-app/ta-p/4746485

[rain_purple]

Just wanna add that you can also use tools to help you get offline music downloads to your phone. That’s how I usually do.

[thes]

Found the issue, I reformated my SD card a few times, that did the trick.
I was surprised because Spotify was supposed to use the internal storage but I’m glad it works now.
Thanks for your help!