So I was just using the ‘Jaunt VR’ app with a ‘Mr.Cardboard’ headset quite happily (I’ve used it before on my FP2 with no issues at all). I exited the app and restarted it shortly after. I then realised the sound wasn’t working through my headphones. I tried restarting the app a few times, with and…

I contacted support yesterday. Pretty much any app or function that requires media does not work. I can’t make or receive calls (‘phone’ app just crashes). No sound at all. Texting and WhatsApp seem OK (except WhatsApp calls). Might try a full hard reset tonight (with no app recovery).

Performed another hard reset (this time with no app recovery) and my FP2 is still having the same problems. Hopefully the FP2 team will actually acknowledge my correspondence soon. @paulakreuzer , as my FP2 is now 7 months old, is it out of warranty?

Technically, warranty is 2 years (though only 1 year on the battery). The 6 months period works slightly differently - after 6 months there is no longer an automatic assumption that any defects were present when the phone was delivered, which means that the burden of proof can shift to the consumer.…

[image] JCan: @paulakreuzer , as my FP2 is now 7 months old, is it out of warranty? How can your FP2 be 7 months old? The first FP2s were delivered in the mid of December 15, so it should in any case still be less than 6 months old.

Good point, possibly there’s confusion because of the ‘My fairphone for’ widget defaulting to manufacturing date rather than delivery date?

Exactly. I foolishly just quoted off the widget without even thinking. My FP2 was in fact delivered in late Feb, so it’s actually only just over 3 months old. I’ve had to revert to my old Samsung S2 for now :cry:

Do we have any sort of idea how long it takes for FP to respond to reports via the online form? It would be nice if they actually acknowledged my correspondence.

There should be an automated response when you submit (though I seem to remember another case recently where this may not have happened), but after that it can take some weeks to get an actual response (as the support team is struggling to keep up whilst they recruit reinforcements to deal with a ba…

Yeah, I’m 99% sure I didn’t get an automated response. Oh well, I guess I’ll just have to keep my fingers crossed.

If you log in to your support account, you should see your ticket.

Sound not working at all

Help Fairphone 2

Irina_Spitznagel June 15, 2016, 3:07pm 34

You should better post your complaints about the response time of support in this topic: