Do you think the might still think there’s some mystery headphones connected, even when there isn’t?
[Do you think the phone might…]
Yeah that’s why I suggested cleaning the headphone pin. Maybe you could also try different headphones to see if they work and if when unplugging them the general sound works again.
Hmm. No luck with further cleaning or trying and removing different headphones.
I guess I’ll have to try removing and replacing the modules and, failing that, a hard reset.
Will the hard reset basically restore it to factory settings?
Just tried setting an alarm too, but again no sound for that either.
The hard reset will remove everything except the operating system and preinstalled apps. So if you have anything that is important and is not saved in the cloud you should do a backup. (if you have root Titanium backup is recommended, if you don’t check this topic.)
Righto.
Thanks for all the advice. I’ll probably give the hard reset a go later on. I’ll report back.
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Tried a hard reset and still experiencing the same issues (including severely delayed calling where the other phone receives the call about 5 minutes after I’ve actually attempted to call it. When the other person answers the call, my FP2 shows no call at all and no sound. Then my FP2 will crash shortly afterwards).
I did select the ‘retrieve my apps’ option. Should I have tried a completely new, clean attempt with no app recovery? Probably wouldn’t have made a difference though I suppose.
Time to request a new phone? I had this one for just over 7 months.
I contacted support yesterday.
Pretty much any app or function that requires media does not work.
I can’t make or receive calls (‘phone’ app just crashes).
No sound at all.
Texting and WhatsApp seem OK (except WhatsApp calls).
Might try a full hard reset tonight (with no app recovery).
Performed another hard reset (this time with no app recovery) and my FP2 is still having the same problems.
Hopefully the FP2 team will actually acknowledge my correspondence soon.
@paulakreuzer, as my FP2 is now 7 months old, is it out of warranty?
Technically, warranty is 2 years (though only 1 year on the battery). The 6 months period works slightly differently - after 6 months there is no longer an automatic assumption that any defects were present when the phone was delivered, which means that the burden of proof can shift to the consumer. I’ve not heard of Fairphone being particular about warranty claims, so I wouldn’t expect them to reject the warranty claim that you’ve made unless there’s a strong reason to suspect misuse.
There’s a copy of the warranty statement here, see “Claiming your warranty” for an explanation of the 6 month period. Note the use of the word may, when mentioning a requirement of proof of defects after 6 months.
Hopefully they’ll soon get your phone sorted out!
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How can your FP2 be 7 months old? The first FP2s were delivered in the mid of December 15, so it should in any case still be less than 6 months old.
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Good point, possibly there’s confusion because of the ‘My fairphone for’ widget defaulting to manufacturing date rather than delivery date?
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Exactly.
I foolishly just quoted off the widget without even thinking. My FP2 was in fact delivered in late Feb, so it’s actually only just over 3 months old.
I’ve had to revert to my old Samsung S2 for now 
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Do we have any sort of idea how long it takes for FP to respond to reports via the online form?
It would be nice if they actually acknowledged my correspondence.
There should be an automated response when you submit (though I seem to remember another case recently where this may not have happened), but after that it can take some weeks to get an actual response (as the support team is struggling to keep up whilst they recruit reinforcements to deal with a backlog in requests).
Yeah, I’m 99% sure I didn’t get an automated response.
Oh well, I guess I’ll just have to keep my fingers crossed.
If you log in to your support account, you should see your ticket.
I was mistaken. I did get an automated receipt (apologies FP for doubting the system) and my issue is logged.
I’ll keep my fingers crossed.
Update:
14 days after I submitted the support form and still no response from Fairphone addressing the issue.
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