My FP is just 4 months old and, since last week, some areas of the screen are dead. After having completed a Screen Test, it turns out that left and right bottom areas are not responsive anymore, being left one the biggest. This results in a extremely bad user experience, since several letters cannot be used in the keyboard.
I’m waiting for the Customer Care Department (I must say they are friendly and efficient people) to tell me how to solve this problem but, I’m afraid I will have to send my phone to be repaired and pay, at least, a new touchscreen. That’s for sure going to cost more than 150EUR.
The funny thing is that my phone is in mint condition. You cannot find a single scratch on it and, yet, the screen appears to be broken. I’ve had literally dozens of mobile phones in my life and this is the first time that something like that happened to me. I have broken screens in the past but, in this case, I’m quite sure it’s not my fault. How can the screen stop working if the glass and the rest of the phone is intact? If I had dropped the phone and broken the screen, I would pay for it to be repaired and that’s it but this is not the case. I paid over 300EUR for this device 4 months ago and now I will be asked to pay half of that amount to repair something that I’m sure I didn’t break.
Is there anybody else out there who had experienced the same problems? Please, I’m not looking for those who dropped the phone, broke the screen and now are willing to criticize FP because they don’t want to repair their phones. I need to find out if there are more FP owners out there whose screens stopped working with no reason.
Thanks you in advance for your attention to this matter and forgive my english since it’s not my native language.