Dear all,
I apologize for the delay in releasing the software update to certain customers using some partners’ networks.
Due to Christmas and New Year’s holidays, the regular testing to ensure the stability of the software is running slower than normal.
We are speeding it up and already released it today for some others; more will come soon.
It arrives some minutes ago for my FP5, thanks!
Awesome! I’ll patiently wait 
Maybe I misunderstood, but is Fairphone in full control of releasing the updates? I thought the carriers also had some control over this. But I guess that’s not true?
Technically, Fairphone controls fully the software releases and their delivery.
However, we value the tests executed by our partners that ensure, as much as possible, compatibility with their networks.
Until now, I did not got the update yet.
I still don’t have the update. I checked with a few colleagues that have the same carrier, they also didn’t get it yet. Is there an issue with Odido NL?
It’s almost a month ago since the update was released to the general public, but I still don’t have it. I would like to prevent a lock out from my work profile due to an out of date phone. I also contacted FP support, but no response yet.
It might be that you are using a partner network for which the update has been excluded for.
The next update is expected to be released to the public in about 10 days, and we aim to also remove any exclusion that has been in place for the previous update(s).
Sorry for the inconvenience.
Would FP consider adding these kind of update exceptions to the release notes? Just to manage expectations. I hope it doesn’t happen too often. Is there a way to force the update? Besides side loading it with ADB. Because I’m almost 4 months behind on updates (I still have the November update). That’s not great for a phone I bought just a few months ago.
Another SIM from a provider thats not blocked, helps normally, although it might not be a good idea. OTA ADB Sideload is not available for thr FP5, at least it was not a few days ago…
A colleague got his FP5 last week and he didn’t put a SIM in it immediately because he wanted to transfer data first. He got the December update and has no issues with Odido NL. So if a test failed, I wonder what that could be. Maybe the update pipeline is just stuck? Like during the holidays?
In principle, we hope to release those restrictions within a few days from the release date, as for the most they are just little delays in testing.
It happens rarely that we need to keep them in place because of critical issues.
In your case, we expect to release the next update to everybody in just a few days, hold on 
If there are those restrictions, would it be possible to mention them in the release notes or anywhere else publicly? Maybe even with a hint about what is expected to not work on that specific network if that update was installed? Even outside this forum there might be people who bought the phone with the software update promise and might wonder why they don’t get new updates and they have absolutely no way of finding out why. And in this forum only Deutsche Telekom customers can guess quite sure why their phones are excluded.
I hope the update will be available tomorrow. I just lost access to my work profile. Which means I’m not the only one at my workplace. Not a great start for a recently bought phone which boasts about longevity
The Dec update? If so hope will not help…
This topic was automatically closed 180 days after the last reply. New replies are no longer allowed.
