No you must open a ticket.
Not without data loss as I assume your bootloader is locked. I would use another Cam App for the time being
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I honestly donāt notice any difference. So I have to keep a distance of about 15cm in front of my object to make a āmacroā. I think the built-in macro function refers to a shutter speed, aperture and ISO level. I donāt think the scene profiles have any effect on focus etc. Otherwise the camera produces usable pictures. But you shouldnāt expect it to produce images like a 35mm sensor. What I miss is a bokeh mode. That would be really cool. But thatās not a criticism, but rather a wish 
That sounds like you are using the wrong lens 
The wide-angle lens is meant for macro shots and you can almost touch an object with that one and still get a sharp image.
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Not to be a smart ass, but Iāve never seen a Marco lens that is wide-angle. That would be a contradiction in terms. I think you get better results if you understand that itās not really a macro. Take a picture in high pixel mode and crop it. This usually gives you better results and also no strong distortion due to the wide-angle curvature.
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The FP5 has a super macro mode that explicitly ask you to use wide angle when you get closer to an object
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Why? You can buy those, and extension tubes let you mix and match however you want 
Macro is more about minimum focus distance rather than focal length, what lense you use comes down to what effect you want to achieve.
You do you, Iām only telling you that the wide-angle has a shorter focus distance.
I donāt expect great āmacroā photos, thatās what proper lenses are for, but if I need a quick close-up of something Iād rather have a little distortion than the noise trying to squeeze 48mp out of such a little sensor produces.
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Rio could you add itās not just you? I donāt know where to add the ticket but require them to act. Maybe they can also just monitor this?
Creating a ticket can be done here: https://support.fairphone.com/hc/en-us/requests/new
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Yes Iāve mentioned that I wasnāt the only one
Letās see what theyāll say. Btw, do you have or had any hardware issues with your camera? Both lenses still working for example? Maybe they did something during camera app init that fails when one of the two doesnāt work. Iāve had my wide angle lens break 1 day after I got the phone 
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Not that Iām aware off, but not a photo pro so figure it was okay. Iāll create a ticket too then!
Update: created a ticket but also used the troubleshooter and service menu, where the wide angle camera failed. This probably causes the issue as I assume the new update somehow uses it, and cannot access it. I wasnt even aware it existed or wasnāt working, so I hope it can be resolved quickly.
Link to troubleshooter:
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As someone who has criticised the camera a lot in the past, I just wanted to say, that I appreciate that resources have been channelled into trying to improve it.
These are significant upgrades to usability, but so far Iām not seeing much improvement in the images. They still have a processed look about them in any situation other than perfect lighting.
On a positive note, I really like the full screen option (apologies if it was there already and I missed it). Obviously itās a cropped sensor, which leads me to askā¦ would it be possible to have this in movie mode as well please? then weād be able to shoot wide-screen movies, which would be great fun
thanks, t
Yeah I think this is the case. They assume that both cameras work and let the app fail if one of them doesnāt. Which is funky because with each camera you double the chances of something breaking.
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One question,. Does this update only improve the preinstalled camera app or does it improve functions that help to improve other apps (like ācameraā from simple tools) as well?
Hi all, I donāt seem to have any way to get the the new camera update. Iām on Android 13 and the system says itās up to date. (Security update Dec 2023)
Iāve tried powering off and on and looking for updates again.
Any tips on how to get it? Or when itāll come through? Perhaps itās only available for Android 11 & 12 at the mo, as the email instructions only mentioned them.
Thanks
Welcome to the community forum
@aaronoscar I can imagine two possible reasons ā your provider or your operating system. Updates donāt get released at the same time for all providers (phone networks). And the update we are talking about here is exclusively for Fairphone OS (the operating system Fairphone ships its devices with), but not for custom ROMs like /e/OS, CalyxOS, LineageOS etc.
@panther99 This update is exclusively for the preinstalled camera app of Fairphone OS, it wonāt affect any third party camera apps.
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Can you explain to be what the phone networkās connection is with the situation please? From my understanding the update comes through Fairphone so any updates the OS looks for will be direct from them rather than depending on my network provider.
Even without a SIM surely the phone would continue to receive updates?
Thanks
Yes, this is a bit hard to grasp, but your provider steps in for reasons called āensuring compatibility with its networkā. You might speed up the update by swapping the sim for one from a different provider.
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So in case you donāt have a sim card for whatever reason you will never get the update?
You will still get the update without SIM
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