Software update: FP4.SP2J.B.086.20230807

[yvmuell]

Just plugging in the magnetic adapter does not help, the cable is needed, even if the other part is not plugged to a charger

[AndreasChris]

I have originally posted my issue in the Ghost Input Thread, but was just redirected here, since that (hardware) issue indirectly relates to this software update, since the update does not resolve the issue but changes its symptoms. In short: The Ghost inputs have been replaced by an unresponsive touchscreen in the corresponding areas, which may cause less unwanted behaviour, but does not restore control over the phone when the issue occurs.

Here’s the Text I wrote up earlier:

@AndreasChris

I have been experiencing the ghost input issue for at least several months now. It’s been getting worse over time and was especially annoying when trying to type or scroll through something. Most of the time I had to resort to turning of the screen and waiting in those cases.

Once the system update claiming to resolve the issue was released I installed it. Unfortunately symptoms have been replaced by different ones in doing so. The good news is that the disruptive, erratic ghost inputs are gone now. So at least the days of accidently opening, typing or sending something are hopefully over. The bad news is, that I’m instead experiencing phases of unresponsiveness now. Most of the time the unresponsive areas appear to be close to the center of the screen. It is also noteworthy, that usually not the whole screen is unresponsive but only certain areas. Also starting an input in the responsive area and slowly moving into the unresponsive area usually works, while tapping or starting movement in the uresponsive area does not. As with the ghost inputs this is not a continuous phenomenon but an issue that appears and disappears in irregular intervals. Also I’m certain that the unresponsiveness is not due to an app being slow, since I have experienced the issue in different scenarios and also activated the touch input visualization in the developer options. Whenever an area is unresponsive, the developer-overlay does not display any touch input on touching the screen either.

To me it honestly looks like that the ghost-input issue is a hardware proplem, that is being masked with a software solution by selectively disregarding touch input. Maybe it’s also seperate issues working together, but either way it’s hardly a workable solution. I might try removing and refitting the screen in the hopes of eliminating the issue. Are any of you guys experiencing this transformed issue as well? Any ideas for potential solutions, or is a screen replacement the only way to go here?

[peci1]

I must say I actually like the new touch sensitivity setting. For the first time ever, I’m able to scroll pages with left thumb while holding the phone in left hand! Bedore this update, it almost always resulted in zooming (as a part of the palm is touching the edge of the screen, creating a second touch point).

[Dille]

The same here.
Annoying.
For example zooming in google maps doesnt work if the phone lies on a desk or in a holder in the car.

[moviemaniac]

Never had problems with touch. Since the update, the screen is less responsive but useable in normal use, but, worst of all, using it with my motorcycle gloves has become hopeless which really bums me…

[sChristen]

I have the same problem with a Fairphone 4. I have both data and wifi on and when it switches to wifi, the data disappears and I can’t enable it again. At least from the dropdown menu. To fix it I’m restarting the phone, after which it auto connects to my data network without problem. Mobile data always active is on by default it seems. Gonna update to SP2J.B.086 and hopefully it fixes it?

[yvmuell]

Hi and welcome to the community, I moved your post from the FP3 topic.

[KurtF]

@Dille

doesnt work if the phone lies on a desk or in a holder in the car.

See further up: Just plug an USB cable (any cable) into your phone when you’re not holding it. The cable doesn’t need to be connected to something, just the added cable seems to be enough to restore sensitivity.
I’d say that’s one of the easier workarounds…

[Domidom]

J’ai également ce problème que vous signalez " l’hyper sensibilité de l’écran". A peine je touche le bord de l’écran, que une autre page s’ouvre ( page des applications enregistrées, ou raccourci vers les fonctions " : ne pas déranger, ou bluetooth,ou partage d’écran, etc.

Google translation:
I also have this problem that you point out “the hyper sensitivity of the screen”. As soon as I touch the edge of the screen, another page opens (registered applications page, or shortcut to the functions ": do not disturb, or bluetooth, or screen sharing, etc.

Regards

Dominique

[anon64862762]

The package for manual installation of build 086 is now available in the Manual Installation support article. Thanks for your patience.

[jbridges321]

Since the update I have been pretty much unable to do two finger gestures. It only registers one finger and scrolls instead of zooming

[Incanus]

Welcoem to the Fairphone community.

Please read along a little bit in this thread, for example:

Software update: FP4.SP2J.B.086.20230807

After this update, I am experiencing significant issues zooming in and out in various apps using two fingers. When placing two fingers together and moving them apart to zoom in (or doing the opposite to zoom out), the phone seems to only recognise one finger, and starts scrolling around in accordance with the movement of that finger, rather than zooming. This happens across various apps (very noticeable in Google Maps). It keeps happening repeatedly until I leave the phone alone for a few second…

[G33K2303]

@anon64862762 Thank you very much sir!
This will hopefully solve an active support request.

[voks]

I had this problem yesterday for the first time. I was using the phone normally, connected to wifi. At one point the connection was closed and data connections didn’t work at all anymore. The wifi and mobile data icons disappeared, too. Only thing that helped was a reboot.

I have the developer options “Mobile data always active” disabled.

[OldRoutard]

Just did the update. Previously I was not experiencing ghost touches and I have not so far seen that problem.

I can confirm a seeming reduction in sensitivity of the touch screen but in my experience so far, this is really marginal.

However, I do experience a diminished ability to zoom when the phone is horizontal (I use maps quite a lot). Very strange, since chocking the phone up just a little (y = 8° measured by a spirit level app) is enough to mask the problem.
If using on an horizontal surface, I find that for pinching, if I place one fingertip before the other, this seems to help.

[telugo]

Unfortunately, even after installing the update, the ghost touches never went away for me. Is anyone else experiencing this?

[anon64862762]

As you can see further up in this topic, you’re not the only one with this problem. Contact support and we’ll arrange a repair for you.

[Martin_1964]

Since the update, I never had ghost touches.

[Neda]

Hi all, I have been experiencing issues with my FP4’s touchscreen since I ran the latest update. (I can’t find a way to view which number but the notification came a few days ago). The problem expresses itself in reduced sensitivity of the screen - often when I touch it, it doesn’t react. This relates both to typing and dragging or swiping.
I am using a screen protector and haven’t had a problem before. At first I thought it’s a hardware problem and was about to remove the protector, but then I remembered that the problems emerged in the last days after the update…
Is anyone experiencing something similar and/or know how to fix this?
Thanks in advance!

[yvmuell]

Have a look above you are not alone and it seems to happen espcially when the phone is lying somewhere and you are not holding it in a hand. So if you need to use it while not holding, put in a cable (no need to actually charge)