@formerFP.Com.Manager Please forward to the appropriate person(s) that customers are unsatisfied with this testing and have the impression that fairphone either detectes issues but does fail to communicate them effectively to customers, or that these tests are not sufficient to detect even widespread & considerable issues like unexpected loss of all local contacts or dysfunctional display of calling number (this forum thread). Please also add customers’ solution suggestions, e.g.
- For communication to customers: In the update notification screen
you could put a clickable link to a support article telling what are expected changes, when the update became available to customers, and listing potential & confirmed limitations, side effects, and bugs. With that, each user can easily decide whether sufficient time went by to detect potential issues and whether they are personally perceived as severe or not, thus whether to update already or not yet, and what preparing steps they take. Alternatively to a support ticket, you could also continue with forum threads, but please add a little more info in the initial post and update it so it’s like a “sticky summary” that saves users from tedious reading through 253 posts like here.
A thread like this is a communication in the rigth direction, but for some of the updates (e.g. 6/2021), I did not find the according thread within 10 minutes time box - and quite a big number of users do not at all come up with the idea to search the forum. Thus the suggestion with the link.
For example, I don’t care about unknown calling number but the possibility to reduce screen brightness is important to me to keep eyes accustomed to darkness, or I would have done a fresh backup of my local contacts directly before upgrading from Android 9 to 10 (in fact, I was not even aware it’s an upgrade, I thought it’s just an update). - For provision of updates: Split security updates from application updates, so a user could install only security updates instantly but wait with application update until a fix for personally severe issues exists (e.g. display becoming “too dark”). Of course, this splitting does not work in 100% of cases, e.g. if both are intertwined - but I highly doubt e.g. the display brightness settings update is security relevant.
- For testing: Let a considerable share of faiphone staff update & use the phone for a week in everyday usage, and add a beta tester phase to include more countries & carriers & languages, see 🇩🇪 Display Helligkeit nach update mal an, mal aus - #17 by AnotherElk
