Hi, I have bought a second hand Fairphone 4 and when I open my emails app it takes a while for them to load up and when I press one email it appears then disappears for a split second. Is theta fault with my phone? If so, how can it be fixed?
As already asked by amoun, can you give some more details please:
OS version : to check that, go to
Settings > About phone > Build number
Which e-mail app are you using?
Have you configured the app to fetch mail using POP or IMAP?
Which e-mail provider are you using? Gmail, Yahoo, Hotmail or whatever?
If you use a web browser to connect to your mailbox, do you see all the mail correctly?
Do you mean that the contents of the mail are displayed, then disappear for a moment and then reappear, or that the contents just disappear after a second or so?
Might you have enabled an option to only show unread mail?
I don’t know whether I have configured POP or IMAP. I’ve tried following Fairphone to instructions to configure IMAP for emails but the instructions seem to refer settings from a different phone.
Gmail, as Google was the only option when I started transferring data
I mean that the contents of the mail are displayed, then disappear for a moment and then reappear.
I don’t think I’ve unwittingly enabled Unread mail only, as I still see opened as well as unread emails.
I’ve had the phone for just a month and this email issue started from day 1.
I have now cleared the cache and the emails seem to be behaving themselves now, thank you.
Thank you for your suggestion to try Fairmail, I shall take a look.
Thanks for the info Andi.
You were on the latest version of FP4 FPOS but a new one has just come out, FP4.SP2G.B.079.20230624. It may not be available yet on your phone, but keep an eye out for it. Go to
Settings > System > System update
As I understand, you are using the Proton email app, but to access the mail of a Gmail account. Is that correct? No other account, just the Gmail (Google) one?
I rather insist on getting this info correct, as it’s a rather unusual setup. Normally people either use the Proton app to work with their @proton.me account, or they would use the standard Gmail app to work with their @gmail.com account. Or else, like Amoun, they use a completely independent app like Fairemail (nothing to do with Fairphone by the way), often to work with several different mailbox providers.
It’s worth knowing, that the Proton app is designed in particular to work with a @proton.me account, in order to manage special encryption features. Its use with a non- proton.me account may explain the momentary disappearance of the content when you open a message.
You gave me some helpful advice on fixing problems with disappearing emails in July and asked to confirm all was working well after a couple of weeks. I am sorry, I forgot to. I am now having the same problem again which is now affecting my diary. Can you help?
Thank you for your reply. I am using the Proton Calendar app but not accessing the Gmail Calender. Is the Gmail calendar attached to to phone in some way? Is their a way for me to separate my Proton Mail from Gmail?
I am using the Proton Calendar app and British Telecom is my service provider for my calendar and internet on my laptop.
On many apps the touch screen takes repeated attempts to work if not at all. Turning off my phone and re-starting temporally helps.
The Google “Calendar” app is included in every stock distribution of Android, including FPOS running on the FP4. However, as I understand it, you are using the Proton Calendar app, in conjunction with a proton.me account, is that correct?
You may be experiencing a problem introduced when Fairphone made changes to touchscreen responsivity in an update this summer. For more information please see here (it’s a very long topic):
I think you would be well advised to contact official Fairphone support (for more info, click contactsupport )
Yes, I am using the Proton Calendar app with my Proton.me account. The Proton Calendar app is not as easy to use as the Google Calendar app, would the phone work better if I used the Google Calendar app?