Hi, I have bought a second hand Fairphone 4 and when I open my emails app it takes a while for them to load up and when I press one email it appears then disappears for a split second. Is theta fault with my phone? If so, how can it be fixed?
As already asked by amoun, can you give some more details please:
OS version : to check that, go to
Settings > About phone > Build number
Which e-mail app are you using?
Have you configured the app to fetch mail using POP or IMAP?
Which e-mail provider are you using? Gmail, Yahoo, Hotmail or whatever?
If you use a web browser to connect to your mailbox, do you see all the mail correctly?
Do you mean that the contents of the mail are displayed, then disappear for a moment and then reappear, or that the contents just disappear after a second or so?
Might you have enabled an option to only show unread mail?
I don’t know whether I have configured POP or IMAP. I’ve tried following Fairphone to instructions to configure IMAP for emails but the instructions seem to refer settings from a different phone.
Gmail, as Google was the only option when I started transferring data
I mean that the contents of the mail are displayed, then disappear for a moment and then reappear.
I don’t think I’ve unwittingly enabled Unread mail only, as I still see opened as well as unread emails.
I’ve had the phone for just a month and this email issue started from day 1.
I have now cleared the cache and the emails seem to be behaving themselves now, thank you.
Thank you for your suggestion to try Fairmail, I shall take a look.
Thanks for the info Andi.
You were on the latest version of FP4 FPOS but a new one has just come out, FP4.SP2G.B.079.20230624. It may not be available yet on your phone, but keep an eye out for it. Go to
Settings > System > System update
As I understand, you are using the Proton email app, but to access the mail of a Gmail account. Is that correct? No other account, just the Gmail (Google) one?
I rather insist on getting this info correct, as it’s a rather unusual setup. Normally people either use the Proton app to work with their @proton.me account, or they would use the standard Gmail app to work with their @gmail.com account. Or else, like Amoun, they use a completely independent app like Fairemail (nothing to do with Fairphone by the way), often to work with several different mailbox providers.
It’s worth knowing, that the Proton app is designed in particular to work with a @proton.me account, in order to manage special encryption features. Its use with a non- proton.me account may explain the momentary disappearance of the content when you open a message.