Slow, malfunctioning, and laggy brand new FP4

Help Fairphone 4
,
1

I have recently purchased a brand new FP4.

This is by far the worst phone in terms of performance and functionality that I have ever purchased.

The issues started from day 1, which include:
-The camera being very slow, and in some instances the picture is not even taken after the capture button is pressed;
-Whatsapp is extremely slow when loading or sending photos, and sometimes even crashed;
-In some instances the keyboard just does not pop up and I need to restart the phone; and
-General slowness.

Is this common? I am quite sad about this as I purchased this phone for ethical reasons and it really doesnā€™t function at all.

Any help would be greatly appreciated on this.

2

Hi and welcome to the forum

Iā€™d say it isnā€™t common. You can try using safe mode which disables any custom apps to see if it is an app issue, failing that are you up to doing a factory reset ?

3

If you have it for less than 14 days, you can send it back.

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4

I have exactly the very same issues! I donā€™t want to return it precisely because I bought it for ethical reasons, but it is the worse phone Iā€™ve ever hadā€¦ Such a disappointment!

5

Hi and welcome to the forum.

Is it just the camera and have you installed many custom apps and maybe evne use an SD , if so how did you format i?

Have you tried a safe mode start and with the camera are you using the deafult app.

Clear the camera app check the camera resolution and ensure it is not using HDR, HDR+ or RAW

6

In my case, I have the same issue with and without SD card.
Iā€™m using the default app with the default settings.
Even with the ā€œcrossed out HDRā€ the problem persist (but even then, what would be the point of having all those options -HDR, HDR+, RAW- if one cannot use them?)

7

You can use the options but processing and saving is slow HDR for example takes multiple picture and then tries to make a ā€˜goodā€™ image from them. You can either save all of just the final image.

8

I tried the safe mode and indeed the camera becomes more reactive. However, I afterwards cleared the cache of all my apps and the problem of super -slow camera persists. Any further advice?

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