Sim card not detected

Help Fairphone 5
1

Dear Fairphone community,
I hope you cloud help me with my issue.
I bought a brand new fairphone 5 one month ago and sometimes it detects my SIM card, sometimes not, and when it is detected (on boot), it cannot reach the Orange network. I opened a Fairphone Troubleshooter request one month ago, but still do not have any updates.

So I have an old SIM card, with an Orange contract, but I tried with 4 different SIM cards, one has less than 1 year old and had the same result. I tried to convert my SIM card into an eSIM but the result is quite the same “network not activated” (and I did it with Orange, so I know the esim should be activated).
The phone has an FP android OS, it can boot and be connected to wifi. I tried the FP tests and the result is an issue with the SIM card.
I went to an Orange store and they just said that the problem comes from the phone (after some tests).
I made all the OS updates, and already tried a factory reset.
I sent all the tests results in my ticket, all the photos needed… I don’t know what to do and my old phone is very very sick. Does anyone have the same problem ? An idea to unlock this ?
thanks a lot,
Aude

2

From what you describe, I’d agree with them. Try to get hold of the support. Things like that should not happen, but in some rare cases they obviously do happen.

3

As eSIM didn’t work either this rules out a fault in the SIM tray. Points to an issue with the modem or antenna perhaps.

1 Like
4

thanks for your replies, and if it is a problem with the modem, how could I return it, as it never worked ? I guess I have to wait an answer from the support ?

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5

I guess so. This is one reason to not buy from Fairphone directly, which is a shame. Another retailer would likely be able to replace it much faster.