Shortcuts disappeared after reboot

Similar is lawnchair 2 and omega launcher

I mean deliberately restarting the phone, for whatever reason. One might be it started running slowly and, like a PC, a restart can sort it out. Another is if the battery runs out.
Whatever the reason, I don’t think shortcuts should disappear.
As owigger says: " Rebooting does not always make shortcuts disappear. However, when the shortcuts disappear, it is always after a reboot. It happened twice during the past few weeks."

I’d rather not mess about installing new OS’s or launchers to be honest. I never had the problem until recently and was quite happy with my FP3.

I’m using bookmarks in Ecosia instead now. And for WhatsApp, Drive and Box I just have to open the app instead and use their in-built favourite features.
Maybe FP will fix the problem in a future update, if they know about it.

Unless users inform Fairphone officially then there’s nothing to fix. ??

Which requires

  • a ‘Safe mode’ start
  • a factory reset etc.

Right, thats it
It’s some kind of issue which will never fixed :wink:

To inform them officially is it this link?

I remember a few years ago trying to report things with my fp1 and the boilerplate response seemed to be “try in the forums” so I gave up contacting them.

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Yes that’s the official request for support.

Note if your phone is over two years old it doesn’t have warranty so they are not obliged to help.

In any case they are likely to think it is a user issue / app issue, hence the forum

So yes Fairphone can refer to the forum, my daughter had an issue with that and got quite heavy with them but she was only weeks into a new phone :slight_smile:

But as I mentioned they may
a) take a while to respond
b) ask you to do all manner of tricks which can take a lo----ng time
c) hence the referral to the forum I imagine :frowning:

Thanks amoun.
I think I’m stuck with it until either I figure out how to reproduce it reliably, or someone else sees this who’s already figured that out.
In the meantime I’ll save any important web links in bookmarks instead/as well.

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OK so the main issue is web links. I’ll test that out a bit and put some on my screen(s)

Well they’re only the main issue in so far as if I can’t remember which ones I had (you know, those sites you save for some day and never got round to using yet) I’m screwed for recreating them. With the other shortcuts I’ve got a finite number of options to choose from so it’s pretty easy, if annoying.

Appreciate you trying! Don’t put yourself out too much though!

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Forgive me folks if I missed it, but has anyone brought up the question if there is an SD card involved set up as extended internal storage? (so the shortcuts might suffer from a slow SD card response if apps are stored on the card)
I see amoun mentioned an SD card, but I guess the original poster hasn’t mentioned it yet, did he?


Hi! Nope, no sd card involved. I do have 2 SIM cards, but that’s nothing new.


I have an SD card in my phone, but I use it only to store files. I never moved any app to the SD card.

The same problem here.

Yesterday I realized that a shortcut to a Google Drive document and three shortcuts to pictures in my gallery just disappeared.

I updated to Android 11 a month ago or so but they disappeared only a couple of days ago.

I use the standard launcher and I can’t remember having installed anything in the last days.

I’ve just rebooted to see if they disappear but they’re all there.


I have rebooted today and now I’ve realized shortcuts have disappeared again.

At this point I’m pretty sure it’s somehow related to rebooting.

Has anyone already opened a ticket?

If not I’ll do it and keep you informed.


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Which browser are you using mpolito1969?

I mostly use Firefox.

Since this thread began I’ve created a number of shortcuts none of which has disappeared. I turn my phone completely off most nights.

Hi, I didn’t create a ticket because I can’t reliably reproduce it. It’s still only happened twice, but I don’t reboot often. Maybe 3 times since the last incident.

Agree, my shortcuts to Chrome bookmarks, contacts’ location/dial/message widgets, Google shoppig list shortcut all disappear on reboot. I’m having to reboot a lot to fix the Whatsapp voice note issue: WhatsApp Audios

I use Adblock Browser:

However, shortcuts that disappear are not related to the browser. I had to recreate also some pictures shortcuts I created from the Gallery app.


What :open_mouth::astonished:

Adblock browser: fast, fair, secure

But itself full of trackers

Don’t use it. Deinstall it !!!

So it just happened again. This time after the reboot for the latest security update for Fairphone OS. All web shortcuts, WhatsApp chat shortcuts and Google Drive file shortcuts gone. Just when I thinking the problem had gone away because I’ve rebooted a few times recently with no problems.