Shop Account / Can't access to my orders

Hi everyone,

I recently purchased a FP4 without any Fairphone account. Everything went nice but when I decided to create my account, afterwards, I didn’t find any order in my history. I thought that using the same email I used when I placed my order would be enough but visibly not :pleading_face: Is there any way to “link” my order to the newly created acount ?

Many thanks !

Hi and welcome, I think a company should never be able to link an older order to an account later just because of an E-Mail (due to data protection laws).When you ordered you disagree to have an account and with this access to this order.

If at all possible ask Fairphone we are a user forum.

#contactsupport

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Thank you for your answer. I’ll do what I can with that.

Have a nice day.

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