Seriously. I can't turn on internet

I just got my new fairphone and the mobile internet won’t turn on.
WiFi works fine, and all phone calls are working fine too.

Welcome to the Fairphone community.

What exactly means ‘I can’t turn on Internet’? What are you doing? What happens?

I guess the mobile data isn’t working, right Mark?

Fairphone has a tool to try and find out what’s wrong. Start at

Assuming it’s a problem with your network operator, this is what the tool displays at the end:


thank you, it’s working now. couldn’t have done it without you


Good to hear that it works now :slightly_smiling_face:

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