Ehh, thanks for the translation but I understand basic German quite well (it is an easy language, coming from native Dutch). My experience is that if I write/speak in German it is going to piss off German speaking people so feel free to use either German or English w/me here.
This doesn’t prove they don’t save the password plaintext; it rather suggests they don’t have save the password plaintext. I mean, the customer support basically has privileged access (write support) for passwords. If they have write support, they could have read support. It does not tell us how the passwords are saved.
This certainly does not prove they don’t save the password plaintext.
Furthermore, they didn’t deny the allegation about storing plaintext passwords:
This is just damage control from a higher up in the chain (very broad language), but at least that CS rep is going to get reprimanded.