ScreenShot issue

[bigbosse]

Hello,
Since I made the Android 6 update, I can’t make a screenshot anymore.
Thanks for your help.
Eric

[BeMiGro]

Works for me with Power + Vol- without any issues.
Do you get an error message?
Does it work when you take the case off?

[bigbosse]

I tryed Power+ Vol- , then Power+ Vol+ and all button combination … nothin works !

There is no error message and no sound.

It doesn’t work out of the case either.

…

[anbaheli]

Had the same problem.
Now, I figured it out:
No change concerning WHERE you have to press, but HOW:
Pressing with my thumb nail under the middle of the volume button and pressing simultaniously the power button.

Try, it works. but it has to be the very exact position!

[acroMarcoPolo]

Just a got a brand new FP 2, same problem here, also tried pressing in all sorts of awkward ways, nothing works, except one time of ouf like 20 trials, and the result is not in Photos. I can’t believe such a basic feature is not sorted out as elegantly as with an iPhone, i sorely miss it. Anyone any thought? Any way to change the key combination?

[acroMarcoPolo]

same here, has this been resolved for you?

[AnotherElk]

Just in case it is the power button’s fault (not for everybody in this thread until now, but just in case) …
Fairphone acknowledged a problem with the slim case and its power button for a number of customers.
If your power button is giving hints of not working reliably, you may contact Fairphone about it …

Slim Case - Reboots and Button-Issues

Hey all, Thank you for your feedback and thanks to the ones who submitted their faulty cases for us to review. It has helped us a lot. The issue was caused by the combination of some dimensional differences between FP2 engines and the top cover/power button assembly. When the dimension tolerances are at the extreme ends for both, then together they may cause problems. We’ve fixed the tool for the power button to ensure we do not have that corner case. If your case is causing reboots, please g…

Or you can physically swap the power and camera button of the slim case yourself and see whether that works better (I did that, too, because of missing feedback from the power button whether I actually pressed it enough or not, and it helped) …

Slim Case - Reboots and Button-Issues

The buttons are embedded in flexible strips. These strips are fixated to the case on both sides of each button. It isn’t so obvious at first, but you can carefully pull the strips (including the buttons) off those fixating points. And if you’ve done that, you can carefully fixate the strip with the camera button to the power button’s place (if it won’t snap in place easily, use a fingernail or some not too sharp tip of some kind to gently push it in place) and the strip with the power button in…

[bigbosse]

No

And beside that I have :

• touchscreen issues …
• recording new contacts issue …
• phone network connecting issue …

Well, we’re all in a Wonderful world, living a Wonderfull life …

BR

Eric

[BertG]

@BeMiGro

Works for me with Power + Vol- without any issues.

Can confirm that.
And, after some searching, I found them stored in this (somewhat obvious) directory:
/Pictures/Screenshots

[bigbosse]

Good for you … but I’m still without any solutions. Maybe changing my FP2 to Samsung could be the solution … ???

[BertG]

As you obviously have multiple problems, it might seem a silly question:
Do you already have contacted support?
Although I do not know what you might have done to your phone, it looks like a warranty case to me and you should receive a replacement.
From your first post in this thread I guess, that you run (like me) the original FairphoneOS and not FP Open; therefore these problems - according to my experience - are not rooted in the OS.

Support can be reached via the contact form or phone-number given on the Support site. [quote]Or call us: Monday to Friday 9:30 - 17:30 at +31 (0)20-788 4400[/quote]
Or you try to contact a member of the support staff via pm.

[xtoph_adler]

For me the problem was the timing. Only if I start to press the two buttons precisely simultaneously AND hold them for a second the screenshot is created. In android 5 timing didn’t matter that much and the screenshot was made instantly.
Hope that helps!

[Adri_Ros]

That is the solution indeed, press both buttons for a second and then you see FF makin a screenshot!!

[Sara_Pratt]

Hi, I’ve tried volume button down + power button and no luck. I take a crazy amount of screen prints and need to figure this out. Thanks for your help