Screen goes completely black

My fairphone 4 has started going completely black several times a day. I can still hear if I receive a message for example, so it seems the phone is working but just the screen is black outed. It is not possible to restart, the only thing that works is to take out the battery and then restart. What could be the issue and what can I do? Thanks in advance!

Does it happen when you watch some fullscreen content in landscape mode? If so, this is a known issue.

No it doesnt… I cannot really see a pattern when it happens, but I think it actually happens only/mostly when i am not using the phone and picking it up again.

Hmm. You can nevertheless try disabling autorotate. This is known to cause similar issues.


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