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Screen detached

Hi all,
I have a FP3 since 2 weeks ago, and suddenly the touchscreen glass has detached as you can see in the picture.

Is this a known issue? Could you give support?

2 Likes

Looks like a clear warranty case to me and you should contact Fairphone (or the reseller you bought from).

8 Likes

Thanks Ingo. Support ticket sent, let’s hope they reply soon.

4 Likes

10 days, still no reply from support :frowning:

Hm. Just to make sure: Did you use this form

https://support.fairphone.com/hc/en-us/articles/115001041206

to contact the support? Did you receive an automated reply from the ticketing system with an assigend ticket number? Such emails look like this:

Dear Whoever,

Thank you for contacting Fairphone Support team about “ … ”.

Your request number (also called ticket number) is #XXXXX.

Have you tried to troubleshoot your issue with the help of our Troubleshooter? This tool can help you have your issue solved/repaired even faster!
Have also a look at our forum for answers to a wide variety of support issues.

We aim to reply as soon as possible. Currently, we are experiencing a higher ‘first reply time’. We thank you in advance for your patience!

Do not hesitate to get in touch with us by phone, from Monday to Friday 9:30 - 17:30 CET: +31 20 788 4400

Kind regards,
The Fairphone Team

And have you tried to get in touch with the support via phone?

Best wishes,
Thomas

2 Likes

Yes, I received a ticket number through the automated reply email. Next step, phone call… let’s if I have more chance… Thank you @teezeh