A few weeks ago my Fairphone3+ went off and wouldn’t turn back on. After much back and forth with fairphone, I managed to get it sent back for repair as it was still under warranty. I got an email back this morning stating it was water damaged and an eye watering quote for €433 (£373) to fix, as this type of damage is not included under the warranty, When it stopped working, there was no liquid near the phone, so I can’t get my head around how it could have happened.
Anyway, I’m not paying this, its not much less than a new phone. Does anyone know if it would be possible to get it repaired in the uk (I live in Bristol) for considerably less? Any help appreciated
Thanks for the reply. Ideally, I would like to get a new fairphone (when I can afford it). But don’t want to find myself with this same issue, through no fault of my own. Does the fairphone 4 have similar issues when it comes to moisture?
At the moment I’m erring towards just getting rid of it. I’m really pi$$ed off about the whole thing, as I really love the concept (self repairable, ethical & environmentally friendly) and in all likelyhood, I’m going to have to go back to an evil Samsung. I feel I’ve been conned. I mean what sort of phone can’t survive being in a pocket or sat on a shelf when I’m in the shower?!?! I’m furious.
I’ve been looking around online for Fairphone alternatives. The closest I can find for general ethos is German manufacturer; “Shift”. Anyone have any knowledge/experience of this brand that may be helpful for me? I’m mainly looking for information about reliability and will being in humid conditions render it useless. I do note their manufacturing practises aren’t as rosey as fairphones. I usually use ethicalconsumer.org for my information, but they aren’t on that site.
How about getting a new or reconditioned FP3 from Fairphone? “New Life Edition” refurbished for €359. If you get them to send you back the old phone unrepaired you’d have some spares including the battery.
Amoun’s right regarding moisture: If you’re in the rain or humid conditions a lot maybe the modular design is not for you. In that case either extra precautions are needed (waterproof pocket with silica gel?) or as you say, maybe go for an evil phone that has a high IP rating thanks to being glued together.