Repair in Austria/Europe?

Help Fairphone 5
1

Hello there,
I have a problem with my fairphone camera (the phone doesn’t recognise the main camera is there and the camera app doesn’t work). I replaced the main camera, it didn’t change anything. I’ve written a message to the fairphone support in April, we have July now, I haven’t heard back. Does anybody know somebody who can repair a Fairphone 5 in the EU, preferably in Austria?

I am so mad right now. I paid 700€ less than 2 years ago. I have never had a phone that had an issue like this, and I never had a phone as expensive as this. I just want it to work and I want to be able to take photos.

Thank you!

2

Did you check if the connector is firmly attached?
Perhaps there is a Fairphone Angel nearby.

1 Like
3

Yes, that was one of the first things I tried. I doubt it, I live in rural Austria, but I’ve written to the one living closest to me, maybe they know a solution.

4

You may try out the live chat with Fairphone support. According to reports here on the forum it may work. Just make sure you try it out during opening hours.
https://support.fairphone.com/hc/en-us